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Citizenm San Francisco Union Square Hotel Fast Food photo

Citizenm San Francisco Union Square Hotel Exterior photo

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Key details

Hotel Overview

72 Ellis Street, San Francisco, CA 94102

Steps from Union Square

Great

8.9

9.4

/10

4.5

Loved by Citizenm San Francisco Union Square guests

Pristinely clean rooms

Central location

Helpful staff

Delicious breakfast

Modern rooms

"The most high-tech hotel to date."

Kat from United States

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"Everything in the room works with an iPad and can be hooked up to your own devices."

Bas_8 from Netherlands

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"Think of this like a modern Pied a Terre."

Michael from United States

Citizenm San Francisco Union Square - Modern hotel with free Wi-Fi near Union Square

Located in Downtown San Francisco's Union Square district, this 195-room hotel offers a restaurant serving American cuisine, a 24-hour front desk, and a shared lounge. Facilities include free WiFi throughout the property, a business center, and a gym. The hotel is a short walk from Grace Cathedral, Cable Car Museum, and Union Square. Nearby attractions include Coit Tower (1.9 km), Fisherman's Wharf (2.5 km), and Alcatraz Island (4.5 km). The nearest airports are San Francisco International Airport (20 km) and Oakland International Airport.

Additional perks of the hotel

Continental or à la carte breakfast available

Ironing services and a terrace

Colourful furniture by Vitra, world-class art, and hundreds of books

Proximity to Tadich Grill, the city's oldest restaurant

Rooms

All rooms are air-conditioned and feature a private bathroom with a shower, free toiletries, a flat-screen TV, and an iPad. Rooms include soundproofing, an iPod dock, a safety deposit box, and a desk. Bed linen and towels are provided.

Other conveniences

Superfast free Wi-Fi

Heating and air conditioning

Ironing facilities

Must-do experiences

Visit the Mission District for incredible street art and tacos.
Explore the Ferry Building Marketplace for local food vendors.
Catch a performance at the iconic Castro Theatre for classic films.
Stroll through Golden Gate Park and discover the Japanese Tea Garden.
Sample Dungeness crab at Fisherman's Wharf for a true local flavor.

Choose Your Room

Our listed hotels offer a variety of room types—double rooms, family suites, or deluxe options—all with features like breakfast, flexible cancellation policies, and exclusive deals.

King Room High Floor
2 persons
14 sq. feet
1 King-size bed
Air conditioning
Heating
room details
King Room
2 persons
14 sq. feet
1 King-size bed
Air conditioning
Heating
room details
King Room Accessible
2 persons
14 sq. feet
1 King-size bed
Air conditioning
Heating
room details

Room Rates & Availability Tracker

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July 2026 - July 2027

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Check-in/ Check-out

Amenities

Thoughtful hotel amenities for a comfortable stay

Facilities: Perfect

9.0/10Review score

General

No smoking on site
Wi-Fi
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Allergy-free rooms
Lift
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Services

Welcome drink

Dining

Restaurant

Business

Business centre

Spa & Leisure

Leisure/ TV room

Room features

Air conditioning
Heating
Ironing facilities

Bathroom

Free toiletries
Sink

Media

Flat-screen TV
iPad

Dining Onsite

At CitizenM San Francisco Union Square, the dining experience invites travelers to embrace the essence of American flavors within a modern setting. Enjoy delightful meals throughout the day at canteenM, a vibrant space that encourages connection and indulgence, whether for breakfast, lunch, or dinner.

Citizenm San Francisco Union Square Hotel Restaurant photo

canteenM

American

Ambiance

Modern and inviting, designed for relaxation and casual dining.

Key Offerings

Guests can savor a à la carte breakfast each morning, alongside a diverse menu available for lunch and dinner, showcasing a delightful array of American favorites.

Reservation

Open for breakfast, lunch, and dinner; hours may vary.

Hotel Location

72 Ellis Street, San Francisco, CA 94102

Explore San Francisco

Chinatown

9 minutes' walk

Chinatown features vibrant shops, authentic cuisine, and cultural landmarks, making it an iconic destination worth visiting.

Union Square

9 minutes' walk

Union Square is a bustling hub for shopping, dining, and art, perfect for those looking to experience the heart of San Francisco.

San Francisco Museum of Modern Art

11 minutes' walk

The museum houses an extensive collection of 20th-century artwork, making it a must-see for art enthusiasts and casual visitors alike.

Cable Car Museum

9 minutes' walk

The museum showcases the history and mechanics of this iconic transport system, with free admission and informative exhibits.

Walking Tour of Chinatown

9 minutes' walk

Guided walking tours offer insights into the history and culture of Chinatown. Great for solo travelers and families alike.

Yoga at Yerba Buena Gardens

13 minutes' walk

Outdoor yoga sessions amidst beautiful gardens provide a relaxing experience. Perfect for travelers seeking wellness and tranquility.

Bike Rentals at Fisherman's Wharf

30 minutes' walk

Bike rentals near Fisherman's Wharf allow for exciting rides along the waterfront, ideal for thrill-seekers or active families.

John's Grill

2 minutes' walk

An iconic steakhouse with a classic atmosphere, known for its delicious steaks and extensive wine list. Reservations recommended.

Puccini & Pinetti

2 minutes' walk

Offering a modern twist on Italian cuisine, this restaurant features seasonal dishes and a warm ambiance, plus gluten-free options.

Les Joulins Jazz Bistro

1 minute' walk

A cozy venue merging great cuisine with live jazz performances, providing a lively dining experience perfect for couples.

Johnny Foley's

3 minutes' walk

A lively Irish pub featuring live music and a welcoming atmosphere, making it ideal for after-dinner entertainment and night outings.

Children's Creativity Museum

13 minutes' walk

This interactive space offers art and technology exhibits perfect for families and young minds, ensuring a fun educational outing.

The Castro Theatre

10 minutes' drive

A historic cinema showcasing classic and independent films, known for its ornate décor and unique sing-along events.

Transportation Tips

City Centre
San Francisco 21 min · 1.1 mi
Airports
San Francisco International (SFO) 35 min · 14.2 mi
Oakland International (OAK) 48 min · 19.7 mi
Train
Caltrain - 4th & King Street Station 18 min · 5000 ft
Underground
Powell Street Station 3 min · 700 ft

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Property information and rules

Check-in

from 14:00-23:59

Check-out

until 11 am

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

The hotel offers a full breakfast at the price of US$22 per person per day.

Pets

Pets are not allowed.

Number of floors:

Number of rooms:

195

Guest Reviews & Ratings

What Guests Are Saying?

Review summary

Based on recent reviews

Citizenm San Francisco Union Square impresses guests with its modern, high-tech rooms, where you can control everything from lights to blinds via iPad, and unwind in front of a wide range of TV channels, streaming content via Chromecast, all while enjoying a comfortable bed. The hotel's lobby is a cool and spacious area to relax, and its location provides easy access to public transportation, including the metro, making it convenient to explore San Francisco's attractions and enjoy the city's vibrant dining scene; some guests, however, have noted that the rooms are on the smaller side. You can also find a store with items like cake, coffee, and drinks.

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Review score

Based on 1957 verified reviews

9.1 /10

Perfect

93 %

Recommend

Cleanliness

9.3/10

Staff

9.3/10

Value for money

8.6/10

Free WiFi

8.7/10

Pros

Modern hotel

Helpful staff

Great location

Good breakfast

Cons

Tiny rooms

Hard bed

Construction noise

Jimmy from United States

Couple

King Room High Floor

3 nights in November 2025

Reviewed: February 18, 2026

9/10

cool lobby comfortable bed chromecast option

the hotel had a cool lobby with lots of space and seats. i liked the chromecast option, i watched netflix. the bed feel so comfortable.

the elevators seemed slow and i had to use the stairs once.

0 Helpful

Owen from Australia

Single

King Room

3 nights in November 2025

Reviewed: February 03, 2026

6/10

slow elevators mould problem

The tablet controlling the room WAS acceptable.

The elevators were shockingly slow and even locked down early one morning. I had to use the escape stairwell to meet my ride, and the shower border looked like it had mould. It REALLY needed a good clean.

0 Helpful

Helen from United Kingdom

Couple

King Room

3 nights in November 2025

Reviewed: January 01, 2026

5/10

some issues with noise and bed comfort

noise isolation super firm bed

the location was good for exploring.

The noise isolation was insufficient and i could hear everything from outside. the bed was also super firm. That is just not my preference. between the noise and the hard bed, i slept poorly.

0 Helpful

Owen from Australia

Couple

King Room

4 nights in November 2025

Reviewed: December 02, 2025

9.7/10

HIGHLY recommend this hotel!

easy access communal space security guard inviting book

The hotel's location offers EASY access to public transport, a HUGE plus for getting around. I found the communal spaces well maintained with nice decoration. I felt very secure because security guards are present at the entrance day and night. The lounge featured inviting books.

The toilet paper was VERY thin, thinner than a sheet of C-Atoms, a small inconvenience.

Location

10/10

The hotel is near many services and Market Street. Electrical transportation and shopping centers are close by, so NO transportation is needed. It is easy to reach from the airport by train.

Dining

9/10

The menu had MANY nice options, and the breakfast was superb. The adjacent restaurants are excellent and I enjoyed trying new things.

Service

10/10

Staff interactions felt personal and pleasant. Self-check-in using the kiosk provided EXCELLENT convenience and speed. The staff members were polite. They provided help when needed.

0 Helpful

Francis from United States

Business traveller

King Room

3 nights in August 2025

Reviewed: October 14, 2025

9.0/10

Excellent Stay!

excellent amenities well kept space good security

The hotel offered excellent amenities and a well kept space, perfect for my business trip. The room was clean, a pleasant surprise for a city stay. I felt secure because the hotel had good security.

The bed was next to the window. Moving around it was difficult. The sink was outside the bathroom, quite impractical and uncomfortable. The rooms were small.

Location

9/10

The hotel is close to public transit. It is near the cable cars with convenient access. This makes exploring the area very easy.

Rooms

8/10

The rooms feature modern designs with ambient lighting control. Music selection enhanced various times of day. The long bed extended from wall to wall.

Facilities

10/10

The hotel features a 24/7 gym. A water filling station is available with cool or sparkling water. This allows guests to refill water bottles.

0 Helpful

Fred from Germany

Single

King Room

3 nights in August 2025

Reviewed: September 04, 2025

9.0/10

modern amenities

automated controls convenient location customizable lighting

i found the automated room controls very excellent. i liked the convenient location near stores such as urban outfitters and trader joe's. the option to customize the room lighting was fun, offering a unique experience.

the breakfast options were limited. i would have appreciated a greater variety.

Dining

8/10

the breakfast service has an excellent price-quality ratio. the open patio space is a good option for a quick snack. this is a plus for travellers needing a quick bite.

Rooms

9/10

the king room had comfortable beds and pillows. i appreciated the techy features available in the room. the room was also very clean upon arrival.

Service

9/10

i found the staff helpful during check-in. they offered assistance when needed. the front desk employees were available to answer questions.

Facilities

9/10

the hotel gym facilitates business travel. the lobby accommodates semi-casual business meetings. the water filling station supplies cool or sparkling water.

Location

10/10

the hotel's central location provides easy access to many places. it is near the cable car station, bus stations and metro. guests can easily walk or use public transport.

0 Helpful

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